FOR GPS & CONNECTED-DEVICE SUPPORT TEAMS

Resolve device issues.
Right in WhatsApp.

Agentra checks device data, guides troubleshooting and confirms recovery.
Your team steps in when further investigation is needed.

Follow a support case Talk to our team ↗

Malaysia Digital
Status company

Meta Verified
WhatsApp Tech Provider

ONE REQUEST. EVERYONE CONNECTED.GPS support example · Sample data

Your customer

9:41

SupportWith Agentra

Hi, our van is moving, but its location is stuck. Could you check DEMO 204?

Hi! I’ll check DEMO 204’s latest report for you.

Message

One WhatsApp conversation

Your support agent

Understands the issue

Identify the device

Read device data

Ask relevant follow-up questions

Brief the support team

Checks, responds and coordinates

Your online tracking platform

GPS · DEMO 204

Last reported power—

Last report—

Waiting for device lookup

Your support team

Ready when needed

Device + readingsCustomer contextConversation history

No need to ask the customer again

A customer asks for help. Agentra identifies the device in the same conversation.

REMOTE CHECKS. USEFUL ANSWERS.

Start with the data
your system already has.

Available readings depend on
your device and tracking platform.

Illustrative view of remote fleet diagnostics — Remote lookup through your tracking platform · Illustrative interface

Last report: Timestamp & status
Power & battery: Supply voltage & device charge
Ignition: Last reported on / off state
GPS reception: Satellite count
Mobile signal: Reported signal level
Device identity: Plate, serial number & model

THE NEXT STEP DEPENDS ON THE CASE

Helpful checks.
Careful escalation.

Agentra follows your approved support process.
Your technicians confirm the cause.

No power in the last report

Clarify the reported readings, gather relevant context, and guide your approved power checks. Send unresolved cases to support with the findings attached.

Parked and offline

If power is present and ignition is off, ask the customer to switch on the ignition when safe. Recheck the platform for a new report before deciding whether support is needed.

A device has never reported

Confirm the device, ask about its indicator lights, and pass the details to your support team for investigation.

Historical readings are labelled. Missing data stays unknown.

WHEN YOUR TEAM TAKES OVER

The case arrives
with the story attached.

01The device

Identity and latest readings

02The conversation

Customer’s concern and answers

03The checks

Steps attempted and results

LET’S LOOK AT YOUR SUPPORT WORKFLOW

Bring us a common
device issue.

We’ll walk through your device data, approved checks
and the point where your team takes over.

Talk to us on WhatsApp ↗

Your systems.
Your way of working.

We agree the workflow with you.
Your team stays in control.

Resolve device issues. Right in WhatsApp.

Start with the data your system already has.

Helpful checks. Careful escalation.

The case arrives with the story attached.