Agentra AI

AGENTRA TELEMATICS

Your telematics
support operation.

Bring your customer front desk, tickets and technical support into one connected workflow. Keep the context through every check, team handoff and follow-up.

Explore the workflow Talk to our team ↗
Malaysia DigitalMalaysia Digital
Status company
Meta Verified
WhatsApp Tech Provider
ONE REQUEST. EVERYONE CONNECTED.One part of the workflow: remote troubleshooting · Sample data

Your customer

9:41
WhatsApp
SupportWith Agentra
Hi, our van is moving, but its location is stuck. Could you check DEMO 204?
Hi! I’ll check DEMO 204’s latest report for you.
Message

One WhatsApp conversation

Your support agent

Understands the issue
Identify the device
Read device data
Ask relevant follow-up questions
Brief the support team
Your workflow. Your rules.

Checks, responds and coordinates

Your online tracking platform

GPS · DEMO 204
Last reported power—
Last report—
Waiting for device lookup

Your support team

Ready when needed
Device + readingsCustomer contextConversation history
No need to ask the customer again

A customer asks for help. Agentra identifies the device in the same conversation.

FROM FIRST CONTACT TO VERIFIED RESOLUTION

Support the customer.
Coordinate the work.

A location problem can become a technical investigation, a site visit and a follow-up. Design the whole service journey around the customer, the asset and the team responsible.

  1. 01

    Front desk and intake

    Understand the request, identify the customer and vehicle, collect the useful context and route the case.

  2. 02

    Tickets and ownership

    Keep a case record, status and accountable owner so customer conversations connect to the internal work.

  3. 03

    Deep troubleshooting

    Build on available platform readings and approved checks. Scope history, connectivity and configuration evidence with your provider.

  4. 04

    Technician coordination

    Define assignment and scheduling around skills, area, availability and customer confirmation. Physical checks and repairs stay with people.

  5. 05

    Follow-up and closure

    Carry the findings into the handoff, capture the outcome and agree what evidence confirms that the issue is resolved.

  6. 06

    Proactive support

    Scope fleet health sweeps, repeat-issue detection and support analytics to find problems and workload patterns earlier.

Start with a scoped implementation

Wialon-connected guided checks and contextual handover are documented in our pilot. Tickets and ownership controls are available in the support portal. Automated scheduling, deeper diagnostics, proactive sweeps and additional integrations are agreed and validated for each implementation.

CONNECTED TO YOUR OPERATION

Your tracking platform.
Your support process.

Start with Wialon. Discuss other telematics providers, your ticketing system, team calendars and approved knowledge sources during integration review. Data access and available actions depend on each provider’s API and your account permissions.

Customer conversations connect to internal case handling. Human teams take over site visits, installation, wiring checks and repairs with the case context attached.

REMOTE CHECKS. USEFUL ANSWERS.

Start with the data
your system already has.

Available readings depend on
your device and tracking platform.

Illustrative view of remote fleet diagnostics
Remote lookup through your tracking platform · Illustrative interface
Last report
Timestamp & status
Power & battery
Supply voltage & device charge
Ignition
Last reported on / off state
GPS reception
Satellite count
Mobile signal
Reported signal level
Device identity
Plate, serial number & model

THE NEXT STEP DEPENDS ON THE CASE

Helpful checks.
Careful escalation.

Agentra follows your approved support process.
Your technicians confirm the cause.

No power in the last report

Clarify the reported readings, gather relevant context, and guide your approved power checks. Send unresolved cases to support with the findings attached.

Parked and offline

If power is present and ignition is off, ask the customer to switch on the ignition when safe. Recheck the platform for a new report before deciding whether support is needed.

A device has never reported

Confirm the device, ask about its indicator lights, and pass the details to your support team for investigation.

Historical readings are labelled. Missing data stays unknown.

WHEN YOUR TEAM TAKES OVER

The case arrives
with the story attached.

01The device

Identity and latest readings

02The conversation

Customer’s concern and answers

03The checks

Steps attempted and results

FOR TELEMATICS PROVIDERS AND INTEGRATORS

Map your support
workflow with us.

Bring a common support case, your tracking platform and the way your team works. We’ll agree the first workflow, integrations and success measures.

Talk to us on WhatsApp ↗

Your systems.
Your way of working.

We agree the workflow with you.
Your team stays in control.