Data Deletion Instructions

Businesses can request deletion of Agentra Dispatch account data, WhatsApp integration data, or onboarding data by contacting Agentra AI.

How to request deletion

To request deletion, email us at info@agentra.my with the subject:

Please include:

• Your business name.
• Your contact name and email address.
• The WhatsApp Business Account name connected to Agentra Dispatch, if applicable.
• The WhatsApp phone number connected to Agentra Dispatch, if applicable.
• A short description of the data you want deleted.

What happens next

After receiving your request, we will verify that you are authorized to act for the relevant business account. Once verified, we will disconnect integrations where applicable and delete or anonymize data that is no longer required.

Data we may delete or anonymize

• Business onboarding records.
• Connected WhatsApp integration records.
• Customer communication records stored in Agentra Dispatch, where deletion is permitted.
• Operational workflow records, job records, appointment records, and related service data, where deletion is permitted.
• Support records connected to the account, where deletion is permitted.

Data we may need to keep

Some records may be retained where required for legal, tax, accounting, security, fraud prevention, dispute resolution, compliance, or backup reasons. Where possible, we will restrict, anonymize, or minimize retained records.

Facebook / Meta user data deletion

If your data was shared with Agentra AI through Facebook Login for Business, Meta Embedded Signup, WhatsApp Business Platform, or another Meta authorization flow, you can request deletion by emailing info@agentra.my.

Expected timing

We aim to acknowledge deletion requests within 7 business days and complete valid requests within a reasonable period, subject to verification and legal or operational requirements.

Contact

For deletion requests, contact info@agentra.my.