Built to run your operation, not replace your judgment.
Agentra Dispatch is designed for business-authorized customer communication and operational coordination. Businesses stay in control of their customer relationships, data, and decisions.
Our commitments
Business-owned communication
Businesses connect their own WhatsApp Business Account through an authorized Meta flow. Agentra Dispatch operates only with the access granted by the business customer.
Limited data use
We use customer data and WhatsApp / Meta Platform Data only to provide messaging, booking, routing, reminders, support, security, and account management for our customers.
No selling of data
We do not sell customer data, WhatsApp Platform Data, Meta Platform Data, message content, or connected business account data.
No unrelated advertising use
We do not use customer conversations or Platform Data for advertising, profiling, or unrelated purposes.
Human oversight
Agentra Dispatch can assist with coordination and suggested actions, but the business remains responsible for approvals, service quality, customer promises, and operational judgment.
Accountability
Conversations, actions, and workflow events can be logged to help businesses understand what happened and maintain operational accountability.
WhatsApp Business use
Agentra Dispatch supports WhatsApp Business communication for authorized business use cases, such as enquiries, appointment or booking requests, confirmations, reminders, rescheduling, service coordination, and customer updates.
Clinics and healthcare-related customers
For clinics, Agentra Dispatch supports front-desk and administrative coordination only. It does not diagnose, prescribe, provide treatment advice, or replace clinical judgment.
Clinic workflows should be limited to administrative communication such as appointment requests, confirmations, reminders, rescheduling, routing, and follow-up coordination. Customers are responsible for configuring workflows in line with applicable privacy and healthcare requirements.
Security practices
- Access is restricted to authorized users and systems.
- Production access should be limited based on role and business need.
- Important operational events can be logged for review and troubleshooting.
- Tokens, credentials, and integration secrets should be stored securely.
- Customer data is processed only as needed to provide and support the service.
Data deletion and privacy requests
Customers can request deletion of account or integration data through our Data Deletion page. Privacy questions can be sent to info@agentra.my.
Legal pages
Read our Privacy Policy, Terms of Service, and Data Deletion instructions.