Privacy Policy

Agentra AI respects the privacy of the businesses that use Agentra Dispatch and the people who communicate with those businesses through WhatsApp or other supported channels.

1. What Agentra Dispatch does

Agentra Dispatch is a SaaS platform that helps service businesses and appointment-based businesses manage customer communication, booking requests, reminders, rescheduling, service coordination, and operational follow-up through WhatsApp and related business tools.

2. Information we process

Depending on how a customer uses the service, we may process the following information:

• Business account information, including business name, contact details, team users, and connected WhatsApp Business assets.
• Customer communication data, including WhatsApp messages, enquiries, booking details, service requests, status updates, and follow-up messages.
• Operational data, including job details, appointment times, service categories, assignments, customer notes, and workflow history.
• Technical data, including log data, device/browser information, IP address, timestamps, API events, error logs, and security audit records.
• Billing and support information, including plan details, invoices, support requests, and account administration records.

3. How we use information

We use information only to provide, secure, maintain, and improve Agentra Dispatch. This includes:

• Enabling WhatsApp Business messaging for businesses that authorize Agentra Dispatch.
• Helping businesses receive enquiries, confirm bookings, send reminders, coordinate work, and follow up with customers.
• Managing connected WhatsApp Business Accounts, message templates, phone numbers, and related business messaging settings where authorized.
• Providing customer support, troubleshooting, fraud prevention, abuse prevention, and service reliability.
• Maintaining logs for accountability, security, billing, and compliance.

4. WhatsApp and Meta Platform Data

We do not sell WhatsApp Platform Data, Meta Platform Data, message content, customer records, or connected business account data. We do not use this data for advertising, profiling, or unrelated purposes.

5. Customer control and authorization

Businesses connect their own WhatsApp Business Account through Meta Embedded Signup or another approved authorization flow. Agentra Dispatch acts only on the authorization granted by the business customer. The business customer remains responsible for its own customer relationships, customer permissions, message content, opt-ins, and compliance with applicable laws and WhatsApp Business policies.

6. Clinics and appointment-based businesses

For clinics and healthcare-related customers, Agentra Dispatch supports administrative communication only, such as appointment requests, confirmations, reminders, rescheduling, routing, and general service coordination. Agentra Dispatch does not provide medical diagnosis, treatment advice, emergency care, prescription services, or clinical decision-making.

7. Data sharing

We may share information only when needed to operate the service, such as with hosting providers, messaging providers, payment providers, analytics/security tools, and support systems. These providers may process information only as needed to provide services to Agentra AI.

We may also disclose information if required by law, to protect rights and safety, to investigate misuse, or in connection with a business transfer such as a merger, acquisition, or restructuring.

8. Data retention

We retain information only for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, enforce agreements, maintain security, and support legitimate business operations. Businesses may request deletion of account or integration data as described on our Data Deletion page.

9. Security

We use reasonable technical and organizational measures to protect data, including access controls, secure hosting practices, logging, and restricted access to production systems. No online service can guarantee absolute security, but we work to protect customer data and reduce operational risk.

10. International processing

Data may be processed in countries where Agentra AI or its service providers operate. Where required, we take steps to support lawful data transfer and processing.

11. Your choices and requests

Customers may request access, correction, export, or deletion of their business account data by contacting info@agentra.my. We may need to verify the request before acting on it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

13. Contact

For privacy questions or requests, contact us at info@agentra.my.