Terms of Service

These Terms govern access to and use of Agentra Dispatch, a business communication and operations coordination platform provided by Agentra AI.

1. The service

Agentra Dispatch helps businesses manage customer communication, enquiries, bookings, reminders, rescheduling, job coordination, service updates, and operational follow-up through WhatsApp and other supported channels.

2. Business use only

Agentra Dispatch is intended for business use. By using the service, you confirm that you are authorized to act on behalf of the business account you connect to Agentra Dispatch.

3. Customer responsibilities

You are responsible for:

• Ensuring you have permission to message your customers.
• Complying with WhatsApp Business policies and applicable laws.
• Using accurate, lawful, and appropriate message content.
• Managing your staff access and account credentials.
• Reviewing AI-assisted actions where business judgment is required.
• Keeping your customer, booking, and service information accurate.

4. WhatsApp and third-party services

Agentra Dispatch may integrate with WhatsApp Business Platform, Meta services, calendar tools, payment tools, hosting providers, analytics tools, and other third-party services. Your use of those services may be subject to their own terms and policies.

5. Clinics and regulated industries

For clinics, Agentra Dispatch may help with appointment requests, confirmations, reminders, rescheduling, routing, and general service coordination. It must not be used for medical diagnosis, treatment advice, emergency care, prescription sales, or clinical decision-making.

Customers in regulated industries are responsible for ensuring their use of Agentra Dispatch complies with all applicable privacy, consent, professional, industry, and record-keeping requirements.

6. AI-assisted operations

Agentra Dispatch may use AI to classify messages, suggest replies, route requests, prepare updates, or assist with coordination. AI output may be incomplete or incorrect. Customers are responsible for reviewing important decisions and keeping appropriate human oversight.

7. Acceptable use

You must not use Agentra Dispatch to:

• Send spam, deceptive, unlawful, or unauthorized messages.
• Violate WhatsApp Business policies or Meta Platform policies.
• Collect or process data without proper consent or legal basis.
• Send sensitive information where the communication channel or workflow is not suitable.
• Provide emergency, medical, legal, financial, or professional advice through the platform.
• Reverse engineer, disrupt, overload, or misuse the service.

8. Data and privacy

Our handling of data is described in our Privacy Policy. Customers remain responsible for the data they submit to Agentra Dispatch and for the customer communications they send through the service.

9. Service availability

We work to keep Agentra Dispatch reliable, but we do not guarantee uninterrupted service. The service may be affected by maintenance, third-party outages, API changes, network issues, or other events outside our control.

10. Fees and billing

Fees, plans, billing cycles, and payment terms are described in the applicable order form, pricing page, invoice, or written agreement between Agentra AI and the customer.

11. Suspension or termination

We may suspend or terminate access if the service is misused, fees are unpaid, legal obligations require it, or use of the service creates security, compliance, operational, or reputational risk.

12. Limitation of liability

To the maximum extent permitted by law, Agentra AI is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities.

13. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date.

14. Contact

For questions about these Terms, contact info@agentra.my.