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DIAGNOSE · MATCH · DISPATCH · RECALL

The AI dispatcher for
field service teams.

Lives inside WhatsApp — diagnosing jobs in Manglish, matching the right technician, and filling your schedule. It runs the coordination; your team does the work.

See how it works
Built to run your operation,
not replace your judgment.
A field-service technician holding a tablet beside his van
One number, every job type
Aircon service Repairs Installation Gas top-up Maintenance contracts Ducting
MISSED MESSAGES·WASTED TRIPS·IDLE SLOTS·LOST REPEATS

Your operation runs on WhatsApp.
It can be chaos.

One operator relaying messages between customer chats, technician groups and suppliers — in English, Malay and Mandarin, at every hour. Every missed message is a lost job.

A service-business operator overwhelmed, juggling several phones
One operator, every channel — customers, technicians and suppliers, at every hour.
01
Messages slip, jobs vanish
Enquiries scatter across customer, technician and supplier groups. One missed message at 9pm and the customer books the aircon guy down the road.
02
Wrong tech, wasted trip
A compressor swap gets assigned to a service-only tech, or someone across town. The truck rolls; the job doesn't get done; the day's gone.
03
Technicians arrive blind
No unit model, no address pin, no fault history. The tech reaches the building and can't proceed — so he calls the operator, who's already mid-chaos.
04
Idle slots & no recall
A cancelled 2pm leaves a technician parked. No waitlist to fill it, no reminder for the unit due its 6-month service — revenue that quietly walks.
ONE LAYER·NO NEW APP·NOTHING TO BUILD

One coordination layer, inside the chat you already use.

Job diagnosis
Understands the customer's message and photos, reasons through the likely fault, and asks the right follow-ups before anyone is sent.
Technician matching
Recommends the best-fit technician — by skill, coverage area and live availability — and shows the reasoning.
Local language
Replies fluently in Manglish — English, Malay, Mandarin, mixed — the way your customers actually message.
Dispatch & scheduling
Briefs the assigned tech with full job context — address pin, unit, fault, parts, duration — and books the slot.
Live job tracking
Tracks status from dispatched → on-site → done, with updates flowing back automatically.
Repeat & recall
Flags units due for service, fills cancellations from the waitlist, and brings lapsed customers back.
Human-in-the-loop by design
The AI prepares every diagnosis and dispatch. The operator approves before a technician is sent — or sets rules to let routine jobs flow automatically.
What Agentra Dispatch is not
✕A basic WhatsApp auto-reply / intake bot
✕A replacement for your judgment as the operator
✕A new app your techs or customers must download
✕A rip-and-replace of your tools or sheets
ONE CONTINUOUS FLOW·YOU APPROVE THE MOMENTS THAT MATTER

The job, end to end.

1
Customer messages in
An enquiry lands on WhatsApp, any hour. Agentra replies instantly in the customer's language.
2
AI diagnoses
Understands the request from text and photos, reasons the likely fault, asks follow-ups, gauges urgency.
Explains reasoning
3
Technician matched
Surfaces the best-fit tech by skill, coverage area and availability.
✓
Operator approves
The recommendation lands in your dispatch view. Nothing is sent until you say yes.
You stay in control
5
Dispatched & briefed
Full job card to the tech: address pin, unit, fault, parts, duration. Customer gets a clear ETA.
6
Tracked to done
Status flows back automatically. Reschedules handled in chat; freed slots offered to the waitlist.
7
Synced & recalled
Every job logged to your sheet or calendar. When the unit's due, Agentra reaches back out.
Always in your language.
Always with your approval.
DEMO EXAMPLE · COOLFIX AIRCON SERVICE · KLANG VALLEY

See it work.

Behind the conversation
How Agentra handled it
Customer
Mr. Lim · Bangsar · returning
Request
“Aircon blowing warm, living room” + photo
Diagnosis
Choked filter + suspected low gas → chemical service + gas top-up
Matched
Faiz · covers Bangsar · free 2pm (skill + area + availability)
Dispatched
Tomorrow 2:00–2:30pm · est. 60 min (operator-approved)
The AI understands, diagnoses and matches — you approve. The tech is briefed before he leaves: address pin, unit model, fault and parts to carry. Coordination handled; the work stays yours. ✓ Tech briefed with full job context
Manglish replies Diagnoses from text + photo Best-fit tech by skill, area & availability Operator approves dispatch Live job tracking
DIAGNOSIS · LANGUAGE · DISPATCH · RETENTION · REPUTATION

What it does, in detail.

Smart diagnosis & technician matching
Interprets the request — from a message or a photo — asks targeted follow-ups, gauges urgency, then recommends the right skill-set and technician with a plain-language reason.
Text + photo intakeFault reasoningBest-fit by availabilityExplainable
Manglish & local language
Customers write how they speak — English, Malay, Mandarin, or all three in one line. Agentra detects it and replies naturally in kind, warm and local.
Bahasa MalaysiaEnglish中文Manglish+12 languages
Dispatch-ready briefing & scheduling
Sends the technician a complete job card — address pin, unit model, fault, parts, expected duration — and writes the booking straight into your sheet or calendar. Customers get a clear ETA.
Address pinParts & durationCalendar syncCustomer ETA
Reminders, changes & waitlist
Timed reminders with one-tap confirm cut wasted trips. Customers reschedule or cancel in chat any time — and freed slots are offered to waitlisted customers in priority order.
Multi-step remindersSelf-serve rescheduleAutomatic waitlist fill
History, continuity & recall
Every message, photo, quote and job is saved to the customer and unit record. Agentra flags units due for service and runs friendly recall campaigns automatically — so service stays joined-up.
Unit timelineService historyAutomated recalls
Feedback & reputation
After a job, Agentra checks in, captures a quick rating, routes unhappy customers to a human, and invites happy ones to leave a Google review — quietly compounding your reputation.
Post-job check-inIssue escalationReview invitations
Configured to
your operation
Your services, technicians, pricing, coverage areas, hours, policies and tone are loaded in at setup — so every reply sounds like your best dispatcher. Not a generic bot.
PRIVATE · OPERATOR-APPROVED · LIVE IN DAYS

Safe, in your control, and live in days.

Customer data, protected
Conversations stay private to your business, with data-handling aligned to Malaysia's PDPA principles. Hosting region configurable.
Operator approval & audit trail
Dispatches require sign-off (or auto-flow on your rules), and every action is logged — so you always know what happened and why.
Works with what you have
Runs on WhatsApp with your existing calendar and sheets. No new app for techs or customers, no rip-and-replace.
Tuned to your operation
We load your services, technicians, pricing, coverage areas, hours and policies — and you stay in control of the rules.
Onboarding — from sign-up to live in ~1–2 days
1
Discovery
A short call to map your services, technicians and dispatch rules.
2
Configure
We train the AI on your services, pricing, areas and tone (~30 min setup).
3
Connect
Link WhatsApp and your calendar or sheet; set the approval workflow.
4
Go live
Soft-launch with you approving every dispatch, then scale up.
1–2
days to go live
0
apps for techs or customers
13
languages out of the box
24/7
instant first response
PRICING

Start free. Pay when it runs your dispatch.

A part-time dispatcher costs RM2,000+ a month. Agentra starts free — and a single saved job can cover a whole month.

Free
Front Desk
RM0
AI answers every customer 24/7 in their language.
  • 2,000 messages/mo
  • WhatsApp & Telegram
Add Capture — RM49/moLogs every lead to your sheet · 5,000 messages/mo
Most popular
Dispatch
RM149/mo
AI lines up the right technician and briefs them; you approve every job.
  • Up to 5 technicians
  • ~150 jobs/mo, then RM1.00/job
  • 10,000 messages/mo
Operations
RM399/mo
Multi-team routing & analytics.
  • Up to 15 technicians
  • ~500 jobs/mo, then RM0.80/job
  • 30,000 messages/mo
  • Analytics dashboard
  • Priority support
Command
RM899/mo
Multi-location at scale.
  • 15–50 technicians
  • ~1,500 jobs/mo, then RM0.60/job
  • 100,000 messages/mo
  • Dedicated capacity
  • Customer success manager
Talk to us
No per-message fees AI suggests, you approve No app to install Cancel anytime
See it run your shop before you pay. We'll set it up free on your business and you watch it handle your real customers.
EARLY-PARTNER PROGRAMME

Put an AI dispatcher on
your operation — live in days.

Be a founding service-business partner. We set up Agentra Dispatch on your real workflow, you keep approval over every dispatch, and we tune it as you go.

Book a 15-min walkthrough
Email
info@agentra.my
Web
agentra.my