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TRIAGE · ROUTING · BOOKING · RETENTION

The AI front desk for
multi-disciplinary clinics.

Lives inside WhatsApp — triaging patients in their local dialect, guiding them to the right specialist, and filling your calendar. It runs the coordination; your team keeps the care.

See how it works
Built to run your front desk,
not replace your care.
A modern multi-disciplinary clinic reception
One number, every department
General practice Physiotherapy Dental Dermatology Nutrition Orthopedics
WRONG ROUTING·AFTER-HOURS·NO-SHOWS·CHURN

Your clinic runs on WhatsApp.
It can get messy.

One number takes everything — GP, physio, dental, derm, nutrition — in Malay, English and Mandarin, at every hour. The front desk becomes a switchboard.

A patient messaging a clinic from their phone
Patients reach out at every hour — from home, after hours, in every language.
01
Wrong-department routing
A knee complaint lands in the GP queue when physio had a slot today. Patients bounce; clinicians lose context.
02
Slow, after-hours replies
Enquiries arrive late at night and on Fridays. By the time the desk replies, the patient booked elsewhere.
03
No-shows & dead slots
No reminders, no waitlist. A 2pm cancellation becomes an empty room — revenue that never returns.
04
Patients who never return
No recall, no history. The review-due diabetic and the mid-programme physio patient simply drift away.
ONE LAYER·NO NEW APP·NOTHING TO BUILD

One coordination layer, inside the chat you already use.

Patient triage
Understands symptoms from text & photos and asks the right follow-ups — without giving medical advice.
Specialist routing
Guides patients to the best-fit doctor or therapist — by symptom, skill and availability.
Local dialect
Replies fluently in Manglish — Malay, English, Mandarin and more — matching how the patient writes.
Calendar booking
Books straight into your calendar with the right room, clinician and duration.
Changes & cancellations
Handles reschedules, cancellations, reminders — and auto-fills slots from the waitlist.
Retention analytics
Tracks return rates, flags lapsed patients and runs recall campaigns automatically.
Human-in-the-loop by design
The AI prepares every recommendation and booking. A real person stays in control of the moments that matter.
What Agentra Clinics is not
✕A basic auto-reply / intake-form bot
✕A replacement for clinical decisions
✕A new app patients must download
✕An EMR rip-and-replace migration
ONE CONTINUOUS FLOW·YOU CONTROL THE MOMENTS THAT MATTER

The patient journey, end to end.

1
Patient messages in
An enquiry lands on WhatsApp, any hour. Agentra replies instantly in the patient's language.
2
AI triages
Understands symptoms from text and photos, asks the right follow-ups, gauges urgency.
3
Options explained
Presents the relevant care paths in plain language — and lets the patient choose.
Explains reasoning
✓
Patient decides
The patient picks their path; your team keeps oversight of the rules and the record.
You stay in control
5
Booked & confirmed
Written into your calendar with clinician, room and duration. Patient gets clear instructions.
6
Reminders & recovery
Reminders cut no-shows. Reschedules handled in chat; freed slots offered to the waitlist.
7
History & recall
Every conversation saved. When a follow-up is due, Agentra reaches back out.
Always in your language.
Always with your approval.
DEMO EXAMPLE · DAMAI MEDICAL & WELLNESS

See it work.

Behind the conversation
How Agentra handled it
Patient
Mrs. Tan Mei Ling · new
Patient note
“knee pain ~1 wk” (patient's words)
Options offered
Physiotherapy (Dr. Lim) · Orthopedics (Dr. Faizal)
Patient chose
Orthopedics · Dr. Faizal
Booked
Tomorrow 4:00pm · Room 3 (auto-confirmed)
The AI guides, the patient decides. Agentra presents the relevant care paths and books the one the patient picks — it never makes the clinical determination. ✓ Worsening-pain safety guidance shared
Manglish replies Explains the options & guides Patient chooses the care path Auto-confirmed, 24/7 Reminders & rescheduling
TRIAGE · LANGUAGE · BOOKING · RETENTION · REPUTATION

What it does, in detail.

Smart triage & specialist routing
Interprets the complaint — from a paragraph or a photo — asks targeted follow-ups, screens for red flags, then presents the right options with a plain-language reason.
Text + photo intakeRed-flag screeningBest-fit by availabilityExplainable
Manglish & multilingual
Patients write how they speak — Malay, English, Mandarin, or all mixed in one line. Agentra detects it and replies naturally in kind, keeping meaning intact and the tone warm and local.
Bahasa MalaysiaEnglish中文Manglish+12 languages
Calendar-aware booking
Offers only genuinely open slots, books the correct clinician, room and visit length, and writes straight into your calendar. New patients get pre-visit instructions up front.
Real-time availabilityRight room & durationCalendar syncPre-visit instructions
Reminders, changes & waitlist
Timed reminders with one-tap confirm cut no-shows. Patients reschedule or cancel in chat any time — and freed slots are offered to waitlisted patients in priority order.
Multi-step remindersSelf-serve rescheduleAutomatic waitlist fill
History, continuity & recall
Every message, photo and booking is saved to the patient's record. Agentra flags patients overdue for review and runs friendly recall campaigns automatically — so care stays joined-up.
Unified timelineCross-specialty contextAutomated recalls
Feedback & reputation
After a visit, Agentra checks in, captures a quick rating, routes unhappy patients to a human, and invites happy ones to leave a public Google review — quietly compounding your reputation.
Post-visit check-inIssue escalationReview invitations
Configured to
your clinic
Your specialties, clinicians, services, prices, policies and tone are loaded in during setup — so every reply sounds like your front desk on its best day. Not a generic bot.
PRIVATE · HUMAN-APPROVED · LIVE IN DAYS

Safe, private, and live in days.

Patient data, protected
Conversations stay private to your clinic, with data-handling aligned to Malaysia's PDPA principles. Hosting region configurable.
Oversight & audit trail
Your team keeps control of the rules, and every action is logged — so you always know what happened and why.
Works with what you have
Runs on WhatsApp with your existing calendar and sheets. No new patient app, no rip-and-replace.
Tuned to your clinic
We load your specialties, clinicians, services, prices, hours and policies — and you stay in control of the rules.
Onboarding — from sign-up to live in ~1–2 days
1
Discovery
A short call to map your specialties, clinicians and booking rules.
2
Configure
We train the AI on your services, prices, hours and tone — in your local dialect.
3
Connect
Link WhatsApp and your calendar; set the oversight workflow.
4
Go live
Soft-launch with your team keeping oversight, then scale up.
1–2
days to go live
0
apps for patients
13
languages out of the box
24/7
instant first response
PRICING

Start free. Pay when it runs your front desk.

A full-time receptionist costs RM2,500+ a month — and every missed message is a patient who booked somewhere else. Agentra starts free.

Free
Front Desk
RM0
AI answers every patient message 24/7 — services, hours, availability — so no enquiry goes unanswered after closing.
  • 2,000 patient messages/mo
  • WhatsApp & Telegram
Add Capture — RM49/moLogs every patient enquiry to your sheet · 5,000 patient messages/mo
Most popular
Scheduling
RM149/mo
AI books the right provider and slot — your front desk confirms every appointment before it's set.
  • Up to 5 providers
  • ~150 appointments/mo, then RM1.00/appointment
  • 10,000 patient messages/mo
  • Reminders & rescheduling
Practice
RM399/mo
For multi-provider clinics.
  • Up to 15 providers
  • ~500 appointments/mo, then RM0.80/appointment
  • 30,000 patient messages/mo
  • Analytics dashboard
  • Priority support
Network
RM899/mo
For multi-clinic groups.
  • 15–50 providers · multi-location
  • ~1,500 appointments/mo, then RM0.60/appointment
  • 100,000 patient messages/mo
  • Dedicated capacity
  • Customer success manager
Talk to us
No per-message fees AI books, your team confirms Patient data stays private No app to install Cancel anytime
See it run your front desk before you pay. We'll set it up free on your clinic — your services, providers and hours — and you watch it handle real patient enquiries.
Agentra handles reception and scheduling only — it answers operational questions and books appointments. It does not give medical advice or diagnose.
EARLY-PARTNER PROGRAMME

Put an AI front desk on
your clinic — live in days.

Be a founding clinic partner. We set up Agentra Clinics on your real workflow, your team keeps oversight of every booking, and we tune it as you go.

Book a 15-min walkthrough
Email
info@agentra.my
Web
agentra.my