Intake & specialist routing
Collect messages and photos, ask relevant follow-ups, and route requests using your clinic’s triage and escalation rules. Clinical decisions stay with your team.
FOR MULTI-DISCIPLINARY CLINICS
Your front desk.
From first hello to follow-up.
Runs on your clinic’s official WhatsApp number: answers enquiries, routes each patient to the right specialty, books the visit and sends a reminder.
Anything that needs review goes to your team, and the decision stays with them.
Up and running in 2 minutes. No sales call. No payment card.
Malaysia DigitalStatus company
Meta VerifiedWhatsApp Tech Provider
ONE CONVERSATION. A CONNECTED PATIENT JOURNEY.Returning-patient example · Sample data
Your patient
9:41
Clinic front deskWith Agentra
Hi, could I book a follow-up physio appointment after work tomorrow?
Of course. I’ll check your usual physiotherapist’s availability.
Yes, 6 pm works. Thank you!
You’re booked for 6 pm tomorrow. I’ll send your visit details and a reminder here.
Message
One WhatsApp conversation
Your clinic assistant
Understands the request
Understand the visit needed
Match clinician & availability
Book the agreed slot
Send details & reminders
Checks, responds and coordinates
Your clinic calendar
Physiotherapy follow-upAppointment—
Visit length—
Checking the clinic calendar
Your clinic team
Request receivedUsual clinicianFollow-up visitPatient preference
Patient details stay with the visit
Agentra connects the patient’s request to the right service and clinic calendar.
THE WHOLE FRONT-DESK WORKFLOW
More than a booking.
A better-connected visit.
From the first enquiry
to the next appointment.
Calendar-aware booking
Match the service, clinician, room and visit length. Offer available slots, record the booking, and send pre-visit instructions.
Reminders, changes & waitlists
Send reminders, handle rescheduling and cancellations in chat, and offer released slots to waiting patients.
History, recalls & follow-up
Keep the conversation with the patient record. Coordinate review recalls, collect post-visit feedback and pass concerns to the team.
PATIENTS CAN WRITE AS THEY SPEAK
Warm, local
conversations.
English, Bahasa Malaysia, Mandarin and mixed-language messages.
Your clinic’s services, policies and tone guide the reply.
BAHASA MALAYSIA“Boleh tukar temujanji saya ke esok?”
ENGLISH“Could I move my appointment to tomorrow?”
MANDARIN“可以把我的预约改到明天吗？”
CONFIGURED TO YOUR CLINIC
Your care team.
Your rules.
01Route the right requests
Your specialties, clinicians and escalation criteria.
02Respect your schedule
Your room availability, visit lengths and booking policies.
03Keep people involved
Your approval steps and handover process for sensitive cases.
THE CLINIC PORTAL
Every appointment in front of your team.
One schedule for all doctors.
A booking made on WhatsApp appears in the portal straight away,
with attendance and payment status, plus attendance and revenue reports.
Screens from the clinic portal with demo data, shown in Arabic. The portal is also available in English.
FREE 30-DAY TRIAL
Try it yourself,
with your clinic’s data.
Add your doctors and their schedules, and start the trial within 2 minutes on a test number. No sales call. No payment card.
30 days free, up to 1,000 assistant messages.
After the trial, running the service on your clinic’s official number is a monthly subscription. See prices below ↓
Three steps, 2 minutes
- Create your clinic accountEmail, password, clinic name and country.
- Add your doctors and pricesDirectly in the portal, or send them to us and we add them within a day.
- Try it on a test numberMessage it as a patient would, and see how it replies and books with your clinic’s data.
COST AFTER THE TRIAL
The trial is free.
The subscription follows your clinic’s size.
Up to 3 doctors
$49 a month
Includes 5,000 assistant messages a month.
4 to 10 doctors
$99 a month
Includes 25,000 assistant messages a month.
More than 10 doctors
$199 a month
Includes 75,000 assistant messages a month.
- Prices are in US dollars. No setup fee.
- Only messages sent by the assistant are counted. Patient messages are not counted.
- Extra messages: $3 per 1,000.
- WhatsApp message fees are set by Meta by usage and are not included in the subscription.
- We arrange the payment method with you at activation.
One extra booking a day covers the cost.
Common questions
Is sign-up really free?
Yes. Sign-up and the trial on a test number with your clinic’s data are free for 30 days and up to 1,000 assistant messages, with no sales call and no payment card. After the trial, running the service on your clinic’s official number is a monthly subscription based on the number of doctors. The prices are on this page.
Does the assistant confirm bookings by itself?
Yes. It books and confirms according to your doctors’ schedules and the length of each visit in your booking system. You decide what is confirmed automatically and what needs your team’s approval.
Does it work with the booking software we use?
We review the software you use, agree how to connect it to Agentra, and test it before going live.
Does it replace the reception team?
No. The assistant handles repeated messages and requests. Your team stays responsible for the cases that need them, and has more time for patients in the clinic.
What about medical questions?
The assistant routes the patient to the right specialty according to your clinic’s instructions. Any medical question or decision goes back to the doctor or the team.
Prefer to talk to us first?
The Agentra team answers your questions about the trial, prices and setup.