MY EG
Book a walkthrough
ORDERS · ROUTING · DISPATCH · RECALL

The AI front-of-house for
restaurants.

Lives inside WhatsApp — taking orders and bookings in local language, routing each to the right kitchen or outlet, and filling your tables. It runs the coordination; your team does the cooking.

See how it works
Built to run your operation,
not replace your judgment.
A restaurant owner on the floor, taking an order on WhatsApp
One number, every channel
Dine-in Delivery Takeaway Reservations Catering Events
MISSED ORDERS·WRONG ITEMS·EMPTY TABLES·LOST REGULARS

Your front-of-house runs on WhatsApp.
It can be chaos.

One person juggling order chats, booking requests and delivery riders — across two or three outlets, in more than one language, at every rush. Every missed message is a lost cover.

An overwhelmed restaurant owner juggling orders on his phone amid order tickets during a rush
One host, every channel — diners, kitchen and riders, at every rush.
01
Orders slip, covers vanish
Enquiries scatter across order chats, booking requests and group threads. One missed message at 7pm and the table books the place down the road.
02
Wrong item, wasted cook
A no-onion, allergy or modifier note gets lost between chat and kitchen. The dish goes out wrong, comes back, and the rush gets worse.
03
Kitchen fires blind
No clear ticket, no pickup time, no table or rider detail. The line can't fire the order — so they message the front, who's already slammed.
04
Empty slots & no recall
A cancelled 8pm table sits empty. No waitlist to fill it, no nudge for the regular who's gone quiet — revenue that simply walks.
ONE LAYER·NO NEW APP·NOTHING TO BUILD

One coordination layer, inside the chat you already use.

Order & booking intake
Understands the message — and the photo of a dish or menu — confirms items, modifiers and party size, and asks the right follow-ups before it lands.
Outlet & kitchen routing
Sends each order or reservation to the right outlet, station or kitchen — by item, location and live capacity — and shows the reasoning.
Local language
Replies fluently in your customers' language — English, Arabic, Malay, mixed — the way they actually message you.
Dispatch & scheduling
Briefs the kitchen or floor with the full ticket — items, modifiers, table or pickup time, allergens — and books the slot.
Live order tracking
Tracks status from confirmed → preparing → ready/served, with updates flowing back automatically.
Repeat & recall
Flags regulars who've gone quiet, fills cancelled tables from the waitlist, and brings lapsed diners back.
Human-in-the-loop by design
The AI prepares every order and booking. The owner approves before the kitchen fires — or sets rules to let routine orders flow automatically.
What Agentra is not
✕A basic WhatsApp auto-reply / menu bot
✕A replacement for your judgment as the owner
✕A new app your staff or diners must download
✕A rip-and-replace of your tools or POS
ONE CONTINUOUS FLOW·YOU APPROVE THE MOMENTS THAT MATTER

The order, end to end.

1
Customer messages in
An order or booking lands on WhatsApp, any hour. Agentra replies instantly in the customer's language.
2
AI takes the order
Understands the request from text and photos, confirms items, modifiers and party size, gauges timing.
Explains reasoning
3
Outlet matched
Routes to the right outlet, station or kitchen by item, location and live capacity.
✓
Owner approves
The order lands in your view. Nothing fires until you say yes.
You stay in control
5
Fired & briefed
Full ticket to the kitchen: items, modifiers, table or pickup, allergens. Customer gets a clear time.
6
Tracked to served
Status flows back automatically. Changes handled in chat; freed tables offered to the waitlist.
7
Synced & recalled
Every order logged to your sheet or POS. When the regular goes quiet, Agentra reaches back out.
Always in your language.
Always with your approval.
DEMO EXAMPLE · CORNER KITCHEN · CITY CENTRE

See it work.

Staff handing over a packed order; the live ORDERS board shows preparing, ready, on the way and completed
Behind the conversation
How Agentra handled it
Customer
Mr. Adam · returning
Request
“Table for 4, 8pm + pre-order lamb” + photo
Handled
Booking + pre-order → 1 nut allergy flagged to kitchen
Matched
Outdoor section · prep slot 7:30pm (items + capacity)
Confirmed
Tonight 8:00–8:15pm · party of 4 (owner-approved)
The AI takes, confirms and routes — you approve. The kitchen is briefed before service: table, items, modifiers and allergens. Coordination handled; the cooking stays yours. ✓ Kitchen briefed with full ticket
Local-language replies Understands text + photo Allergens flagged Owner approves booking Live order tracking
ORDERS · LANGUAGE · DISPATCH · TRACKING · RETENTION

What it does, in detail.

Smart order-taking & routing
Interprets the request — from a message or a photo — confirms items and modifiers, gauges timing, then routes to the right outlet or station with a plain-language reason.
Text + photo intakeModifier captureBest-fit by capacityExplainable
Local language
Customers write how they speak — English, Arabic, Malay, or all three in one line. Agentra detects it and replies naturally in kind, warm and local.
EnglishالعربيةBahasa中文Auto-detect
Dispatch-ready ticket & scheduling
Sends the kitchen or floor a complete ticket — items, modifiers, table or pickup time, allergens, prep duration — and writes the booking into your sheet, calendar or POS. Customers get a clear time.
Full ticketModifiers & allergensPOS / calendar syncCustomer ETA
Reminders & live tracking
Timed reminders to diner and kitchen, with one-tap confirm or reschedule. Status flows from confirmed → preparing → served — and unconfirmed bookings are flagged to the owner.
Multi-step remindersOne-tap confirmStatus trackingNo-show flagging
Change, cancellation & waitlist recovery
Diners reschedule or cancel in plain language, any time. When a table frees up, Agentra immediately offers it to the waitlist in priority order — turning a cancellation into a filled cover.
Self-serve rescheduleCancellation in chatAutomatic waitlist fill
Full order history & continuity
Every message, photo, order and booking is saved to the customer record. The next time they reach out, you and Agentra have the full history — favourites, allergies, usual table.
Customer timelineOrder historySearchable records
Repeat-visit analytics & recall
Tracks who's due back — the weekly regular, the birthday booking, the lapsed delivery customer — flags quiet diners, and runs friendly recall campaigns automatically.
Visit-frequency trackingLapsed-diner flagsAutomated recalls
Feedback & reputation
After a visit, Agentra checks in, captures a quick rating, routes unhappy diners to a human, and invites happy ones to leave a Google review — quietly compounding your reputation.
Post-visit check-inIssue escalationReview invitations
Configured to
your operation
Your menu, outlets, pricing, tables, hours, policies and tone are loaded in at setup — so every reply sounds like your best host. Not a generic bot.
WHO'S RETURNING · WHAT'S IDLE · WHERE THE NEXT COVERS COME FROM

Turn one order into repeat revenue.

First-response time
<2 min
▼ from ~25 min
No-show / dropped
5%
▼ from 17%
Repeats booked
86
▲ from 360 recalls sent
Lapsed diners flagged
150
60+ days idle
Orders by type
this month · all channels
Dine-in
Delivery
Takeaway
Bookings
Catering
Events
Returning vs. new
trailing 90 days
61%RETURNING
Returning diners · 61%
First-time diners · 39%
Win-back from recall · +14%
Recall queue · due this week
Mr. Adam
Friday regular · 3 wks quiet
Sent ✓
Ms. Aisyah
Birthday booking follow-up
Queued
Mr. Chen
Weekly lunch set · 2 covers
Booked ✓
Pn. Sara
Catering enquiry · 2 wks
Queued
Illustrative figures for demo
PRIVATE · OWNER-APPROVED · LIVE IN DAYS

Safe, in your control, and live in days.

Customer data, protected
Conversations stay private to your business, with data-handling aligned to local data-protection principles. Hosting region configurable.
Owner approval & audit trail
Orders and bookings require sign-off (or auto-flow on your rules), and every action is logged — so you always know what happened and why.
Works with what you have
Runs on WhatsApp with your existing calendar, sheets or POS. No new app for staff or diners, no rip-and-replace.
Tuned to your operation
We load your menu, outlets, pricing, tables, hours and policies — and you stay in control of the rules.
Onboarding — from sign-up to live in ~1–2 days
1
Discovery
A short call to map your menu, outlets and order rules.
2
Configure
We train the AI on your menu, pricing, outlets and tone (~30 min setup).
3
Connect
Link WhatsApp and your calendar, sheet or POS; set the approval workflow.
4
Go live
Soft-launch with you approving every order, then scale up.
1–2
days to go live
0
apps for staff or diners
13
languages out of the box
24/7
instant first response
PRICING

Start free. Pay when it takes your orders.

Every missed WhatsApp order goes to the next place that replied first. A part-time order-taker costs RM2,000+ a month. Agentra starts free.

Free
Front Desk
RM0
AI answers every customer 24/7 — menu, hours, location — so no one's left waiting.
  • 2,000 messages/mo
  • WhatsApp & Telegram
Add Capture — RM49/moLogs every enquiry and lead to your sheet · 5,000 messages/mo
Most popular
Orders
RM149/mo
AI takes the order or reservation and routes it to your kitchen — nothing goes out without your okay.
  • Single outlet
  • ~150 orders/mo, then RM1.00/order
  • 10,000 messages/mo
  • Order & reservation handling
Multi-Outlet
RM399/mo
For multiple branches.
  • Up to 5 outlets
  • ~500 orders/mo, then RM0.80/order
  • 30,000 messages/mo
  • Analytics dashboard
  • Priority support
Chain
RM899/mo
For F&B groups at scale.
  • 5–20 outlets
  • ~1,500 orders/mo, then RM0.60/order
  • 100,000 messages/mo
  • Dedicated capacity
  • Customer success manager
Talk to us
No per-message fees AI takes it, you confirm No app to install Cancel anytime
See it take your orders before you pay. We'll set it up free on your outlet — your menu, prices and hours — and you watch it handle real customers.
EARLY-PARTNER PROGRAMME

Put an AI front-of-house on
your restaurant — live in days.

Be a founding restaurant partner. We set up Agentra on your real workflow, you keep approval over every order and booking, and we tune it as you go.

Book a 15-min walkthrough
Email
info@agentra.my
Web
agentra.my